Blog
Catch Yourself On! Brands, CX Management and the Future.
October 24, 2021
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A short trip home to Northern Ireland is never dull. Back in Derry /
It’s Not Okay to be Okay at Customer Service
October 24, 2021
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The Retail Bulletin held its 9th annual Customer Engagement Summit yesterday.What has been clear
Normal Sucked. Let’s Make Sure New Normal Doesn’t.
October 24, 2021
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Since lockdown, it’s been easy to mythologise ‘normal’ as if the markets and economies
Retail’s New Foot Fall: The Customer Service Team
October 24, 2021
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COVID is with us now and into the foreseeable. Retailers with an active or
2011 – 2021: A Decade in Sourcery
October 24, 2021
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Ten years ago, my professional freelance life in CX BPO felt very much the
Understanding The Future Customer
October 24, 2021
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I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding